Can I pay with a card?
Yes we accept cash, debit card and credit card (including American Express).
When do I pay?
Payment for the experience package is taken in advance via our website. If you consume any extras outside of your package, you will need to settle the bill before you leave the beach club. You will need to make the payment with one of our cashiers.
Where are the stairs to the beach located? How do I get there?
The stairs are located in the Arienzo district, a few meters after the entrance to Villa Tre Ville (on the right when facing towards Praiano):
Stairs Position
Does your shuttle boat come to Amalfi/Sorrento?
No, our shuttle boat only goes to and from Positano main beach. If you are reaching us from Amalfi or Sorrento, we suggest taking a ferry to Positano and then taking our shuttle boat from the Lucibello Company pier.
Meeting Point: https://goo.gl/maps/TzqEh38QVzUrftrH9
I missed the boat/I’m running late, will I lose my reservation?
It’s important that the customer arrives at the pier 20 minutes prior to their confirmed arrival time. If for any reason you’re running late, you must contact us to let us know immediately. If we do not hear from you, we will consider you a ‘no show’ and therefore unable to hold the reservation for you.
What time does the boat run?
Our Shuttle Boat operates daily from Lucibello pier.
We kindly ask our customers to arrive at the Lucibello pier well in advance of their intended arrival time to ensure a seamless boarding process.
Return services are available from the early afternoon into the late afternoon.
Where do I get the boat?
Lucibello Company pier located in the middle of “Spiaggia Grande” (Positano main beach).
Meeting Point: https://goo.gl/maps/TzqEh38QVzUrftrH9
Do I have to book the shuttle boat service in advance?
If you have a confirmed reservation with us then you do not need to pre-book the shuttle boat. The complimentary service is reserved for Arienzo Beach Club guests only. Please note that during the busy period there is often a queue for the boat so if you prefer not to wait you can always arrange your own water-taxi at your own expense.
How long do we get the sunbeds for?
You are welcome to stay at the beach club from opening at 10:00am to closing 18:00pm. The sunbeds are yours for the duration of the day.
Can we reserve specific sunbeds?
No you can’t reserve specific sunbeds, only the row specified in your package experience is guaranteed.